CLOUD INFRASTRUCTURE
Job details
- Location (primary)
- Remote USA
- Location (secondary)
- Dallas, TX
- Work model
- Remote within the continental United States, with frequent travel to customer and facility sites
- Job type
- Full-Time (exempt position)
- Department
- Federal Delivery
- Requisition
- SL-2026-058
Company description
ServLogi understands how critical sectors secure, manage, and deploy data. We work to deliver sovereign infrastructure that supports the high-assurance missions of today and the secure operations of tomorrow. Built on defense-in-depth security and zero-trust architecture, our environments serve as a resilient backbone for the defense, government, and enterprise systems that shape our digital world.
ServLogi meets clients at the intersection of measured reliability and mission readiness, so they can move quickly without carrying avoidable downtime risk. We do that through a senior engineering culture and a portfolio of bare-metal and dedicated server products built for sustained performance, operational discipline, and layered security, backed by a 99.99% uptime SLA with service credits.
ServLogi operates dedicated data center capacity built to rigorous compliance standards, including FedRAMP High, NIST SP 800-53 Rev. 5, DoD SRG IL5 and IL6, SOC 2 Type II, and CMMC 2.0 Level 3. Our facilities are designed around layered physical and digital controls so regulated workloads and critical supply chains keep dependable access to the sovereign compute they rely on.
Job description
A solutions architect scopes a deployment during the briefing. A deployment engineer builds the reference pattern. Somewhere between the two, a customer's own team needs someone technical sitting next to them during the actual cutover window, answering questions in real time rather than over a ticket.
That is this role. Senior Field Applications Engineers travel to customer and facility sites to support migrations, cutovers, and early production issues directly, then hand a stable deployment back to the customer's own team.
Responsibilities
- Provide on-site technical support during customer migrations, cutovers, and early production periods.
- Troubleshoot deployment issues directly with customer technical teams, escalating to platform engineering when the issue is on our side of the boundary.
- Build and maintain field runbooks covering the most common cutover and migration issues.
- Coordinate with Mission Support Operations on hardware readiness ahead of a scheduled site visit.
- Feed recurring field issues back into documentation and platform engineering, so the next cutover encounters fewer of them.
Requirements
- Five or more years in a field engineering, technical support, or deployment role involving on-site customer work.
- Comfort troubleshooting Linux systems and networking issues under time pressure.
- Strong communication skills for working directly with a customer's technical team on-site.
- Willingness to travel frequently, including on short notice for time-sensitive cutovers.
- Ability to work independently with limited direct supervision while on-site.
Preferred qualifications
- Experience in a field engineering role for an infrastructure, hardware, or telecommunications company.
- Familiarity with data center or facility site access procedures.
- Background supporting regulated or federal customers specifically.
Compensation
The posted range for this role is $165,000 to $220,000 per year. Where an offer lands inside that range depends on several factors, including but not limited to:
- Relevant education, qualifications, active security clearances, and experience
- Specialized skills, abilities, and job-specific knowledge
- Performance, contribution, and delivered results
- Geographic location and required on-site facility presence
- Shift, schedule, or on-call rotation requirements
- Internal and external market equity
- Evolving business and organizational needs
The range listed reflects what we believe to be the likely compensation band for this role at the time of posting. Actual compensation may fall above or below it. This range applies to work performed in California, Colorado, New York, and Virginia, and to remote roles that can be performed from those states. The range may be revised in the future.
Pay transparency documentation is available on request from [email protected].
Incentive programs
You will be eligible to participate in ServLogi's Short-Term Incentive plan, which awards against both company-wide operational stability and individual performance.
Depending on role and impact, you may also be eligible for our Long-Term Incentive program, which may include restricted stock units or cash equivalents. Eligibility varies by role and by plan terms. Equity awards are also available to eligible new hires so the team shares in the long-term performance of the infrastructure it builds.
Benefits
So the team stays sharp, healthy, and focused, we offer:
- Paid vacation and paid sick leave
- Medical, dental, and vision insurance
- Life, accident, and disability insurance
- Flexible Spending Accounts and Health Savings Accounts
- Employee Assistance Program
- Supplemental voluntary benefits, including legal plan, pet insurance, critical illness, accident, and hospital indemnity cover
- Tuition and certification reimbursement, including CISSP, CCSP, and FedRAMP assessor training
- Transit and commuting benefits
- Recognition through the ServLogi Star Program
- Employee Stock Purchase Plan
- ServLogi Savings 401(k) Plan with company match
No amount of pay or incentive bonus is considered earned until the conditions of the applicable compensation plan are fully met.
Additional information
Equal employment opportunity
ServLogi is committed to providing equal opportunity to all applicants and employees. We hold our infrastructure to a high standard, and we apply that same standard of fairness to our hiring. We will not discriminate against any applicant or employee on the basis of race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding), gender (including gender identity, gender expression, and gender-related appearance and behavior), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical or mental disability, genetic information, protected medical and family care leave, Civil Air Patrol status, military or veteran status, or any other legally protected characteristic. Harassment based on any of these characteristics is prohibited.
Our non-discrimination policy applies to every aspect of employment. We comply with the laws and regulations described in the "Know Your Rights: Workplace Discrimination is Illegal" poster. Our pay transparency policy is available on request.
Diversity in defense and engineering
Infrastructure resilience requires diversity of thought. Defending against complex threats and building sovereign, high-assurance systems means eliminating groupthink. A fusion of perspectives leads to stronger and more secure outcomes for our employees, for the customers who depend on us, and for the missions we support. We are committed to an inclusive environment where people from all backgrounds can contribute meaningfully and succeed together.
Accessibility and accommodations
ServLogi is committed to offering opportunities to applicants with disabilities, and to making sure every candidate can navigate our careers pages and hiring process. If you need an accommodation, contact [email protected]. Include a description of the accommodation you need along with the job title and requisition number.
Application timeline
We may close an application earlier than posted if the position is filled. If a role stays open past its posted deadline, we update the posting with a revised date.