Hardware Reliability Engineer

Job details

Location (primary)

San Francisco, CA

Location (secondary)

None. This role is headquarters based

Work model

Hybrid. Three days per week at the San Francisco headquarters

Job type

Full-Time (exempt position)

Department

Infrastructure Engineering

Requisition

SL-2026-062

Company description

ServLogi understands how critical sectors secure, manage, and deploy data. We work to deliver sovereign infrastructure that supports the high-assurance missions of today and the secure operations of tomorrow. Built on defense-in-depth security and zero-trust architecture, our environments serve as a resilient backbone for the defense, government, and enterprise systems that shape our digital world.

ServLogi meets clients at the intersection of measured reliability and mission readiness, so they can move quickly without carrying avoidable downtime risk. We do that through a senior engineering culture and a portfolio of bare-metal and dedicated server products built for sustained performance, operational discipline, and layered security, backed by a 99.99% uptime SLA with service credits.

ServLogi operates dedicated data center capacity built to rigorous compliance standards, including FedRAMP High, NIST SP 800-53 Rev. 5, DoD SRG IL5 and IL6, SOC 2 Type II, and CMMC 2.0 Level 3. Our facilities are designed around layered physical and digital controls so regulated workloads and critical supply chains keep dependable access to the sovereign compute they rely on.

Job description

Every host in the fleet is dedicated, single-tenant hardware, which means a failure pattern on one hardware profile is a pattern worth understanding rather than an outlier to route around. This role owns fleet-wide hardware reliability analysis.

You will work with Mission Support Operations on failure data, with vendors on root cause, and with platform engineering on the provisioning and monitoring changes a reliability finding leads to.

Responsibilities

• Analyze hardware failure data across the fleet to identify patterns by component, vendor, and hardware profile.
• Work with vendors on root cause analysis for recurring failure modes.
• Recommend changes to hardware selection, burn-in procedures, or provisioning standards based on findings.
• Build and maintain dashboards tracking fleet reliability metrics over time.
• Partner with Mission Support Operations on inventory and vendor relationship decisions informed by reliability data.

Requirements

• Four or more years in hardware reliability, failure analysis, or a closely related engineering role.
• Strong data analysis skills, including comfort with SQL and statistical methods.
• Working knowledge of server hardware components and common failure modes.
• Ability to translate a data finding into a concrete process or specification change.
• Clear technical writing for findings that reach vendors and leadership.

Preferred qualifications

• Experience with hardware reliability analysis at fleet scale.
• Familiarity with burn-in and qualification testing methodology.
• Background working directly with hardware vendors on root cause investigations.

Compensation

The posted range for this role is $168,000 to $228,000 per year. Where an offer lands inside that range depends on several factors, including but not limited to:

• Relevant education, qualifications, active security clearances, and experience
• Specialized skills, abilities, and job-specific knowledge
• Performance, contribution, and delivered results
• Geographic location and required on-site facility presence
• Shift, schedule, or on-call rotation requirements
• Internal and external market equity
• Evolving business and organizational needs

The range listed reflects what we believe to be the likely compensation band for this role at the time of posting. Actual compensation may fall above or below it. This range applies to work performed in California, Colorado, New York, and Virginia, and to remote roles that can be performed from those states. The range may be revised in the future.

Pay transparency documentation is available on request from [email protected].

Incentive programs

You will be eligible to participate in ServLogi's Short-Term Incentive plan, which awards against both company-wide operational stability and individual performance.

Depending on role and impact, you may also be eligible for our Long-Term Incentive program, which may include restricted stock units or cash equivalents. Eligibility varies by role and by plan terms. Equity awards are also available to eligible new hires so the team shares in the long-term performance of the infrastructure it builds.

Benefits

So the team stays sharp, healthy, and focused, we offer:

• Paid vacation and paid sick leave
• Medical, dental, and vision insurance
• Life, accident, and disability insurance
• Flexible Spending Accounts and Health Savings Accounts
• Employee Assistance Program
• Supplemental voluntary benefits, including legal plan, pet insurance, critical illness, accident, and hospital indemnity cover
• Tuition and certification reimbursement, including CISSP, CCSP, and FedRAMP assessor training
• Transit and commuting benefits
• Recognition through the ServLogi Star Program
• Employee Stock Purchase Plan
• ServLogi Savings 401(k) Plan with company match

No amount of pay or incentive bonus is considered earned until the conditions of the applicable compensation plan are fully met.

Additional information

Equal employment opportunity

ServLogi is committed to providing equal opportunity to all applicants and employees. We hold our infrastructure to a high standard, and we apply that same standard of fairness to our hiring. We will not discriminate against any applicant or employee on the basis of race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding), gender (including gender identity, gender expression, and gender-related appearance and behavior), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical or mental disability, genetic information, protected medical and family care leave, Civil Air Patrol status, military or veteran status, or any other legally protected characteristic. Harassment based on any of these characteristics is prohibited.

Our non-discrimination policy applies to every aspect of employment. We comply with the laws and regulations described in the "Know Your Rights: Workplace Discrimination is Illegal" poster. Our pay transparency policy is available on request.

Diversity in defense and engineering

Infrastructure resilience requires diversity of thought. Defending against complex threats and building sovereign, high-assurance systems means eliminating groupthink. A fusion of perspectives leads to stronger and more secure outcomes for our employees, for the customers who depend on us, and for the missions we support. We are committed to an inclusive environment where people from all backgrounds can contribute meaningfully and succeed together.

Accessibility and accommodations

ServLogi is committed to offering opportunities to applicants with disabilities, and to making sure every candidate can navigate our careers pages and hiring process. If you need an accommodation, contact [email protected]. Include a description of the accommodation you need along with the job title and requisition number.

Application timeline

We may close an application earlier than posted if the position is filled. If a role stays open past its posted deadline, we update the posting with a revised date.